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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Communications Strategy 2024-2028 (Easy Read)

| Governance | Corporate

Our updated Communications Strategy in Easy Read format, outlining how we will communicate our role in public life in Scotland over the period 2024-2028.

Download publication as pdf
Download Communications Strategy 2024-2028 (Easy Read) publication as pdf
Download publication as word document
Download Communications Strategy 2024-2028 (Easy Read) publication as word document