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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Harnessing board diversity - Scottish Legal Complaints Commission

| Diversity delivers | Public Appointments

This is one of a series of papers that describe the different techniques that boards are using to harness the diversity of their members.

 

Each paper includes a checklist of actions that boards can consider adapting and adopting to suit their own circumstances. 

 

This paper includes advice on:

 

  • Using facilitated diversity enhancing workshops and tools to improve decision making and
  • Collaborative agenda setting. 

 

Each paper includes contact details for boards that want to find out more.

 

Download publication as pdf
Download Harnessing board diversity - Scottish Legal Complaints Commission publication as pdf
Download publication as word document
Download Harnessing board diversity - Scottish Legal Complaints Commission publication as word document

“People can be terrified of diversity, of saying the wrong thing, so days like these can help with the permission giving and language to contribute our full selves”

 

Jim Martin – Board Chair