In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

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ESC Scheme of Delegation

| Governance | Corporate
ESC Scheme of Delegation cover page

This Scheme of Delegation relates to the overall management of the organisation and sets out:

  • who has designated responsibility for specific tasks and actions
  • who has the power to make decisions
  • what level of decisions individuals are authorised to make
  • when and with whom consultation needs to take place in relation to review, approvals and sign-off
  • who has delegated authority during any periods of absence of the Commissioner or members of the Senior Management Team.
Download publication as pdf
Download ESC Scheme of Delegation publication as pdf