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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Harnessing board diversity - Mental Welfare Commission for Scotland

| Diversity delivers | Public Appointments

This is one of a series of papers that describe the different techniques that boards are using to harness the diversity of their members.

 

Each paper includes a checklist of actions that boards can consider adapting and adopting to suit their own circumstances.

 

This paper includes advice on:

 

  • supporting the whole Board to develop through harnessing the distinctive perspectives of members with particular experiences / insights
  • ensuring that any people holding ‘designated roles’ on a Board are best placed to contribute effectively.

Each paper includes contact details for boards that want to find out more.

Download publication as pdf
Download Harnessing board diversity - Mental Welfare Commission for Scotland publication as pdf
Download publication as word document
Download Harnessing board diversity - Mental Welfare Commission for Scotland publication as word document

"The successful practice of the MWC over many years offers lessons to other Boards that will be useful when either their statute requires designated roles or they simply seek to bring in distinctive perspectives and experiences."