In some circumstances, it can currently take up to 5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

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Public appointments Information leaflet

| Regulation of appointments | Public Appointments

 This leaflet describes our role in the public appointments process and lets you know what to do if you wish to make a complaint. This leaflet, or a link of it, is included in every application pack for regulated public appointments.

Download publication as pdf
Download Public appointments Information leaflet publication as pdf