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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Making a Complaint About an MSP (Easy Read)

| Complaint process policies | Complaints

This is an Easy Read document which explains how to make a complaint about an MSP to the Ethical Standards Commissioner.

Download publication as pdf
Download Making a Complaint About an MSP (Easy Read) publication as pdf
Download publication as word document
Download Making a Complaint About an MSP (Easy Read) publication as word document