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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

What You Need To Know And Do To Make A Complaint (Easy Read)

| Complaint process policies | Complaints

This is an Easy Read document which explains about the kinds of complaints that can be checked by the Ethical Standards Commissioner. It also tells what you need to know about making a complaint.

You also can find Easy Read information about how to complain about:

Download publication as pdf
Download What You Need To Know And Do To Make A Complaint (Easy Read) publication as pdf
Download publication as word document
Download What You Need To Know And Do To Make A Complaint (Easy Read) publication as word document